New: subscription checkouts built on Checkout ChampSee how it works

Questions, answered.

Ordering, support and every service, in one place. Still have a question? Message us on WhatsApp.

General

How do I get started?
Send us a message on WhatsApp with the service you need. We confirm the details, send the payment information and start as soon as we receive your proof of payment.
Where do I get support?
Every client gets a private Slack channel with our team. We answer questions there, also long after delivery.
When is your team available?
Our team is available Monday to Saturday, 07:00 to 18:00 CET. Messages sent outside these hours are answered the next working morning.
Can I combine several services?
Yes. Many clients start with one service and add others as they grow. Tell us what you are building and we suggest the right order.
Do you work with agencies and communities?
Yes. We work with media buyers, agencies and e-commerce communities. Communities and individual partners can also join our affiliate program.

Subscription checkouts

Do I have to leave Shopify?
No. Shopify stays your catalog and fulfillment home base. Checkout Champ only takes over the moment of purchase, and every order is pushed back into Shopify or straight to your 3PL.
Who does the technical work?
Our developers do, from A to Z: CRM setup, the checkout rebuild, upsells, recycle billing, tracking and testing. You approve, we build.
Who owns the account?
You do. It is your Checkout Champ account, your payment accounts and your data. We build and operate inside it, so you are never locked in to us.
Do we lose Shop Pay?
Shop Pay exists in Checkout Champ, but only for one-time purchases. It cannot handle subscriptions or one-click upsells. Apple Pay and Google Pay cover express checkout on mobile and desktop and work with both.
Do our Klaviyo emails keep working?
Yes. Checkout, order and subscription events flow straight into Klaviyo, so your existing flows keep firing. New ones become possible, like pre-billing reminders and failed-payment winbacks.
Does our ad tracking keep working?
Yes. Meta (pixel and server-side), GA4 and TikTok are wired across every page of the funnel and test-fired before launch.
How long does the first setup take?
Two to four weeks, three is typical. Your one-time setup fee covers the whole first build, however long it takes.
When does the monthly plan start?
Only after you have approved the delivered setup. From then on your plan’s developer hours cover everything we build, and you decide what we build.
What does Checkout Champ itself cost?
Checkout Champ bills you directly for the platform. Our work is separate and covered by your one-time setup and your monthly plan.

Google Shopping approval

How long does approval take?
After we request the review, Google usually responds within 3 to 7 days.
What does the 30-day guarantee cover?
If your Merchant Center receives a misrepresentation flag within 30 days after approval, we resolve it at our own cost.
Do I need a custom domain?
Yes. Free Shopify subdomains are not approved. A custom domain is one of the first things Google looks at.
What gets accounts suspended?
Mostly misrepresentation: missing contact details, unclear policies, fake urgency or discounts, price or shipping mismatches between your store and Merchant Center, and a broken checkout.
What should I avoid after approval?
Do not suddenly change niche, keep prices and shipping identical between your store and Merchant Center, and keep your policies and products consistent.
Can you also build the store?
Yes. We can set up a complete Shopify store that meets every Merchant Center requirement before submission.

Backup-proof ad setups

Is it ready to advertise straight away?
Yes. Everything is prepared in advance, so you connect your ad account and launch without days of warming up.
How fast is delivery?
Always within 24 business hours after we receive your proof of payment.
What happens if something gets restricted?
You switch to a backup and keep running. Message us and we help you replace the restricted part, so you always have a spare.
Can you still access it after delivery?
Not once you complete our security workflow. You replace every password, two-factor key and recovery detail, so only you have access.
What does the guarantee cover?
Free replacement of any part of your setup that is restricted and unrecoverable within 7 days, and up to 30 days for the core business setup. Conditions apply.

Established Facebook pages

Which page sizes are available?
Pages with 1,000, 2,000, 3,000, 5,000 or 10,000 followers. Bigger pages make a stronger first impression.
Can I change the page name and visuals?
Yes. We walk you through updating the name, banner, profile picture and business details before you start advertising.
Why is there a 7-day wait?
Meta applies a security period to newly added page admins. You can advertise right after accepting the page; claiming it fully into your business setup follows after 7 days.
Can I use it with my existing setup?
Yes. The workflow shows you how to share the page with the business setup and people you already advertise with.
What does the guarantee cover?
Free replacement of a page ordered from us if it is restricted and unrecoverable within 7 days. Conditions apply.

More Trustpilot reviews

Do you write reviews for us?
No. Every review comes from a real customer you invited after a real order. That keeps your profile safe and your score credible.
How fast will my review count grow?
That depends on your order volume. More orders means more invitations, and more reviews.
Which store platforms does it work with?
Trustpilot’s invitation methods work with Shopify and most other platforms. We connect the method that fits your store.
Can you remove negative reviews?
We cannot remove honest reviews. We help you reply well and report reviews that break Trustpilot’s guidelines through the official process.

Didn’t find your answer?

Ask us directly on WhatsApp.

We reply Monday to Saturday, 07:00 to 18:00 CET.